Shipping and Delivery Policy
At CleanZa Home Care, we are committed to delivering your orders in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms related to order processing, shipping, and delivery.
Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order is processed, you will receive a confirmation message with shipping details.
Shipping Time
Delivery timelines may vary depending on your location. Generally, orders are delivered within 3–7 business days. Remote or rural areas may require additional time for delivery.
Shipping Charges
Shipping charges, if applicable, will be displayed at the time of checkout. We may offer free shipping on selected orders or promotional offers from time to time.
Delivery Partners
We work with reliable third-party courier and logistics partners to ensure safe and timely delivery of your products. However, delivery timelines may be affected by external factors such as weather conditions, transportation issues, or unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive tracking details via SMS or email, allowing you to monitor the status of your delivery.
Delivery Attempts
Our delivery partners will make multiple attempts to deliver your order. If the delivery is unsuccessful due to incorrect address, unavailability, or refusal to accept the package, the order may be returned to us.
Damaged or Missing Items
If you receive a damaged product or if any item is missing, please contact us within 24 hours of delivery with proper proof. We will review the issue and provide a suitable resolution.
Delays
While we strive to deliver your order within the estimated time, delays may occur due to circumstances beyond our control. CleanZa Home Care is not liable for such delays but will assist you in tracking and resolving the issue.
Contact Us
For any shipping or delivery-related queries, you can contact us:
Call Us: +91-8733880356
Email: cleanzahomecare@gmail.com